Comprehensive Service 24/7

The service centre, offering a comprehensive 24/7 service support since 2005, provides our customers with the maximum level of the utilisation of automated technology, while keeping operating costs minimal. 

Fortunately, unlike earlier methods which were time-consuming and only responsive, it is now possible to predict or anticipate the occurrence of defects in the automated technology thanks to advances in the technology. Needless to say, this can save considerable time and money.

Our service centre portfolio includes a multi-level package of services (basic, application and product level) deliveries of spare parts and various forms of customer staff preparation for the operation of automated technologies.

• Basic level services are based on interaction between service centre staff and the user’s trained staff and on their remote support in the field of defect diagnostics.

• Application level services are based on both remote access to the user’s application and on-site visits to the customer if the problem cannot be solved remotely. Activities such as implementation of so-called change requests are also included in application level services.

• Product level services cover such cases as when the defect is caused by an improper function or the result of a malfunction of a third-party standard product in use. Secure partnership agreements with most manufacturers and suppliers help SIDAT achieve swift and effective resolutions. 

• Spare-part deliveries which require servicing are performed from the company’s stand-by warehouse where a wide range of components is available for immediate delivery. We are usually able to provide missing components within 24 hours.

• User-staff qualification training for the operation of automated technologies provides essential knowledge and skills for the purpose of efficient interaction with the service centre staff or, as the case may be, the independent performance of selected service activities.
  

The entire portfolio includes:

• Warranty commitments
• Service contracts covering the post-warranty period
• Operative ad hoc agreements in case of various emergency or critical operational situations
• Specialised agreements of various types

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